Head of Top Creators Partnership and Operations-TikTok Shop

Head of Top Creators Partnership and Operations-TikTok Shop at TikTok in Mexico City, Mexico.

Responsibilities

Team Intro

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for a passionate and strategic Head of Top Creators Partnerships and Operations to join our team. You will be responsible for developing a Creator Ecosystem Strategy & Acquisition as well as a incubating and developing top creators by building structured growth programs to enhance their e-commerce content capabilities.

• Build and maintain strategic partnerships with top creators, MCNs, and key ecosystem players
• Design scalable collaboration models (live commerce, short-form video, brand campaigns) aligned with platform priorities
• Drive high-quality content production across short-form videos and live streaming, improving content consistency and conversion efficiency

-Lead the planning and execution of large-scale live streaming events ("big live sessions") with top creators to maximize GMV impact

• Develop creator playbooks, training systems, and best practices to scale successful content-commerce models
• Design incentive programs and growth pathways to increase creator productivity and retention

Requirements

• Bachelor's degree or above
• 5+ years of experience in e-commerce, content platforms, or creator ecosystems
• Proven experience managing top creators or MCNs, preferably in commerce-driven environments
• Strong experience in live commerce and short-form content operations
• Experience leading teams (5-10+ members)
• Fluent in English and Spanish (required)
• Excellent cross-functional collaboration and stakeholder management skills

Preferred Qualifications

• Experience in Latin American markets (Mexico preferred)
• Experience with TikTok Shop or content-driven e-commerce
• Strong network of top creators or MCNs

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.