Guest Service Agent (Front Office): Darlington Beach Resort

Role Summary

Create an impact and leave lasting impressions in this hands‑on, guest‑facing role.

Work, play and find your balance in a workplace where every day feels like a holiday.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Responsibilities

In this casual role, you’ll delight our guests with your warm smile, upbeat personality and ability to think on your feet. You’ll ensure every guest is greeted genuinely, checked‑in and checked‑out efficiently, and supported throughout their stay. You’ll also handle incoming calls with confidence, showcasing your knowledge of our accommodation options, facilities and resort experiences.

Our team works across a 7‑day roster, with Reception open between 8am and 6pm. Approx. 20–30 hours per week available.

Requirements

• Outstanding customer service skills
• A well‑presented, friendly and welcoming approach
• Passion and enthusiasm, with a drive to be the best version of yourself
• A collaborative, team‑focused attitude
• Strong problem‑solving skills and the ability to multitask while supporting guests and teammates
• Experience in Reception, Front Office, Administration, Sales or Customer Service (hospitality experience highly regarded)
• Park Management System knowledge (Newbook and/or RMS preferred but not essential)

Benefits

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000

Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

About the Company

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

NRMA Darlington Beach Holiday Resort is a family-friendly paradise just metres from the sparkling waters of Arrawarra Beach. Only 30 minutes from central Coffs Harbour. The resort features an in-resort cafe/restaurant, resort pool and kids splash pad along with group and conference facilities.