GTM Program Manager (Remote, Any Location, United States of America)

Role Summary

Orchestrating cross-functional go-to-market program execution. The GTM Program Manager owns end-to-end planning and execution of go-to-market programs — product launches, campaigns, and sales plays — ensuring tight alignment across Marketing, Sales, Product, and Customer Success. This role is the connective tissue between strategy and execution, keeping cross-functional teams on schedule, on message, and accountable to results

• Build and maintain GTM launch plans, timelines, and RACI across Product, Marketing, Sales, Enablement, and CS
• Facilitate cross-functional planning meetings and drive decisions to close gaps and unblock dependencies
• Define success metrics and reporting cadence for each program, and track progress against milestones
• Own and maintain the master GTM calendar, ensuring launches and campaigns are sequenced without conflict
• Manage program budgets, resourcing needs, and vendor coordination where applicable
• Run post-launch retrospectives and translate lessons learned into improved playbooks and processes
• Serve as the primary point of contact for GTM program status to leadership stakeholders

Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement.

Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy

Requirements

• Bachelor's degree in Business, Marketing, Communications, or related field
• 4-7 years of program or project management experience in GTM, marketing, or product organizations
• Demonstrated success managing multiple concurrent, cross-functional initiatives with competing priorities
• Strong stakeholder management and facilitation skills, including with senior leaders
• Proficiency with project management tools
• PMP, PgMP, or Agile/Scrum certification (preferred)
• Experience in BPO or CX go-to-market environments
• Familiarity with product marketing and sales enablement processes
• Program and project management
• Cross-functional stakeholder management
• Prioritization and risk management
• Clear, structured communication and status reporting
• GTM strategy fluency (positioning, segmentation, launch tiers)
• Process design and continuous improvement

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.