Growth - Retailers

Role Summary

Retailer Growth at Airgoods is responsible for driving GMV growth with our most important retailers - from high-performing independents to multi-location grocery businesses. You will be the first hire on our Retailer Growth team, building a new function that we plan to grow aggressively over the next 6-12 months, and you’ll work extremely closely day-to-day with Elian (Co-Founder and COO).

This role is essential to growing the demand side of our marketplace: you’ll do this by owning relationships with buyers, driving product adoption, and ensuring retailers have a world class user experience. You’ll both define and execute the playbook for driving retailer growth.

Account management in the grocery industry is changing fast. We operate in the physical world, and the solutions of the future will combine real human relationships with self-improving AI agents. We’ll use agents to move faster and generate insights sooner, so that we can invest more into the work that thrives on human connection.

• Own a portfolio of top retailers, including multi-location accounts, with clear GMV and growth targets
• Drive repeat ordering and increased spend through proactive outreach, recommendations, and strategic account planning
• Build strong, authentic relationships with buyers via email, text, and calls - becoming a trusted partner in their purchasing decisions
• Use AI to eliminate the operational work: order follow-ups, delivery communication, invoicing, and performance tracking
• Surface insights from retailer conversations to inform product, engineering, growth initiatives, and company strategy

What Success Looks Like

• Increasing spend across your portfolio (your primary KPI)
• Your accounts consistently adopt key product features
• You maintain high-quality, consistent communication with retailers
• You have deep understanding of your retailers' businesses, purchasing behavior, and workflows
• You use AI agents to eliminate manual operations, unlocking speed and insights

Responsibilities

👋 WHO YOU’LL WORK WITH

Elian https: //www.linkedin.com/in/elianhaddock/ (co-founder and COO): Elian studied Economics at Yale, played on the soccer team alongside Paolo and captained the team for two years. He also worked with Aaron at an emerging VC fund for 1.5 years of his time at Yale. Grew up in Asia and Europe before moving to Milwaukee before college.

Aaron https: //www.linkedin.com/in/aaron-farr/ (co-founder and CEO): Aaron studied Economics at Yale, where he met Elian and Paolo. After Yale, he worked at an emerging VC fund in New York with Elian; that fund would later write the first check into Airgoods. He grew up helping his dad run the wholesale side of a brick & mortar retail store in Portland, Maine.

Paolo https: //www.linkedin.com/in/paolo-antici-carroll-8b0241192/ (co-founder and CTO): Paolo studied Computer Science and Economics at Yale. Previously worked as a software engineer at his brother’s startup Momence http://momence.com (YC S20). Grew up in Brazil before coming to the US for college. Played soccer at Yale and loves sports.

You’ll also collaborate closely with growth & ops teammates Andrés https://www.linkedin.com/in/andr%C3%A9s-quevedo-8b0551173/, Pradnaya https://www.linkedin.com/in/pradnayapathak/ and Tomas https://www.linkedin.com/in/tomas-ploquin-6183b11b2/ and our engineering team Emilio https://www.linkedin.com/in/emilio-deleon/, Steven https://www.linkedin.com/in/stevenmagdicloud/, Evan https://www.linkedin.com/in/evan-mavis/, and Jake https://www.linkedin.com/in/jakerlanders/.

Requirements

• You enjoy building authentic relationships and care about helping customers' businesses succeed
• You're curious about innovation in the physical world - blending AI tools with physical products, spaces, and operators
• You want to build and define a new function, not just execute within an existing playbook
• You get excited about specialty food and beverage - you're the kind of person who enjoys browsing the shelves of your local cheese shop
• Strong work ethic – we move fast and work hard (9-9 Monday through Thursday, and later nights + weekends when needed to hit ambitious goals). We care deeply about what we're building and support each other through the pace.
• Bias for action - you move quickly, experiment thoughtfully, and make decisions with impact in mind.
• Ownership mentality - you take full ownership of results and hold a high bar for quality in everything you do.
• Team player - you play for the front of the jersey https://www.rkg.blog/play.php.

Bonus Points

• Experience in account management, customer success, sales, or a similar client-facing role
• You've sold to grocery or other retail businesses
• You've worked at a startup or marketplace

Benefits

• $90k - $150k
• 0.01% - 0.2% equity in Airgoods
• Medical, dental, and vision insurance.
• Unlimited PTO + two team offsites per year.
• Expensed dinner in the office Monday - Thursday.
• $400 / month wellness stipend to encourage you to invest in your health.
• Commuter benefits to get you to and from the office.
• A tight-knit, ambitious team building a generational company together.
• Don’t see a perfect fit?
• Reach out anyway – exceptional talent always has a home at Airgoods

About the Company

🟣 ABOUT AIRGOODS

Airgoods https: //airgoods.com/ is building the future of food and beverage distribution.

Today, we help thousands of independent grocers and specialty food stores (like Westside Market https://www.wmarketnyc.com/, Butterfield Market https://www.butterfieldmarket.com/, and Epicurus Gourmet https://www.epicurusgourmet.com/) discover, order and sell gourmet and emerging brands (like Fishwife https://eatfishwife.com/collections/all?gad_campaignid=21493640084&gad_source=1&gbraid=0AAAAAou506iOkeh7lYx732KluCp45BJJs&gclid=Cj0KCQjwm6POBhCrARIsAIG58CJ432YNAU5OFz60iI0nC9ABXrUxL4pNDs5_ZJbkPtVZS9Ylxr9gSv8aAr4bEALw_wcB&utm_campaign=21487362396&utm_content=-&utm_medium=cpc&utm_source=google&utm_term=, David https://davidprotein.com/, and Ghia https://drinkghia.com/?tw_source=google&tw_adid=749876411921&tw_campaign=22496249643&tw_kwdid=kwd-103707841&gad_source=1&gad_campaignid=22496249643&gbraid=0AAAAACVV-Jr9APjLNl57baiwNAmpNQgl_&gclid=Cj0KCQjwm6POBhCrARIsAIG58CKIr9fUSKSpins96hJhuE4Zaysogv-SM3f2o3lpglUxOf8bd3QlwWkaAuGsEALw_wcB).

We started in January 2023 and have since raised $7M from top investors like Y Combinator https://www.ycombinator.com/ and Initialized Capital https://initialized.com/. We are a fully in-person company, with an office near Madison Square Park in New York City.