Globalization Coordinator (Project-based)

Role Summary

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 170 million users worldwide. Our mission is to help people grow. We're proud to be ranked 4th among the World's Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That's how we change the world and why we bring together exceptional minds.

Our globalization function makes sure every Headway product feels like it was built for the market it lands in. We're now looking for a Globalization Coordinator to ensure localization and globalization operations across Nibble, Skillsta, and other supported products run smoothly — so that deliverables are completed accurately, consistently, efficiently, and on time, while continuously improving how the work gets done.

The team you'll be working with

You'll be part of the Globalization team , working at the intersection of product, design, marketing, and linguistic expertise. Alongside you, there is another coordinator, a Growth Globalization Manager, and a network of linguistic experts who keep our products feeling local. Your work directly shapes how quickly and accurately content reaches users across languages and markets.

This role is your calling if you

Confidently and proactively use AI tools in your day-to-day work.

Have strong project and operations management skills, with the ability to coordinate multiple workflows and stakeholders.

Take a high level of ownership and accountability for outcomes.

Can give, receive, and act on feedback, following radical candor principles.

Communicate clearly and respectfully, drawing on principles of nonviolent communication.

Have a strong see-do mindset: you notice what needs to be done and take initiative to move it forward.

Bring a collaborative, team-first approach.

Are comfortable working with ambiguity, evolving processes, and changing priorities.

Bring strong cultural curiosity and openness to different markets, perspectives, and ways of working.

Responsibilities

• Localization delivery: Coordinate the localization and production of Nibble and Skillsta lessons across supported languages, extending support to other products upon request.
• Workflow & people: Coordinate workflows and dependencies with Globalization and product teams, and workload distribution among linguistic experts alongside other coordinators.
• Quality & guidelines: Create, maintain, and improve localization and operations guidelines; coordinate quality checks of NMT/AI-assisted tools.
• Operations & reporting: Oversee time tracking for linguistic experts, support administrative system workflows, and report issues promptly.
• Continuous improvement: Identify operational gaps and help improve processes and tools; support automation implementation and maintenance.
• Analytics: Perform on-demand analytics requests with the support of AI tools.

Benefits

• Work within an ambitious team on a socially impactful education product.
• Hands-on training on our AI-assisted tools and localization workflows — genuine openness to learn matters more than prior hands-on experience.
• Regular check-ins, feedback, and growth conversations with your manager.
• Remote, with the Europe time zone being our preference for this role.
• Are you interested? Send your CV!

About the Company

SENIOR ENGINEERING MANAGER, PAYER & OUTCOMES

Headway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

ABOUT ENGINEERING AT HEADWAY

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!).