German Travel Consultant

Role Summary

You are required to have travel system background.

• Written and oral communication skills in English and German, service require inbound, outbound (callback) and e-mail communication.
• Business or leisure travel industry experience with international booking experience
• Find the right solution for the customer (eg advisory skills)
• Ability to anticipate customer needs and show empathy
• Ability to communicate in a structured and efficient manner
• Quick-write and computer rotation (35 WPM)

Join our new travel center in Helsingborg. You will deliver qualitative customer care to business travelers; find solutions for flights, hotels and trains before and during their business trips. You will make sure that they will travel with ease, arriving in a nice and fresh meeting and returning home on time to their family and friends. Convergys is a global contact centre business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognisable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year. We’re always looking to add positive, motivated individuals to our team – people who are eager to learn our business, grow in their careers and advance within our company.

Benefits

• Relocation allowance
• Performance based bonus plan plus competitive annual salary
• 20 day annual holiday + 9 statutory days entitlement
• Free parking and on-site canteen
• Excellent company benefits including pension, life assurance, discounts on VHI medical plan and discounted phone plan to name a few