General Manager for Operations

Role Summary

• Schedule: Night Shift
• Employment Type: Full-time
• Location: Fully Remote (WFH)

Our client is an cutting-edge, US-based artificial intelligence and robotics startup focused on building physical autonomy systems. They develop high-precision data engines and operating systems that allow next-generation robots to execute fine-motor, complex real-world tasks—such as hardware assembly, cabling, and intricate threading—with human-level accuracy

We are looking for a General Manager for Operations to lead their data collection efforts in the Philippines. You will be the bridge between the US engineering team and the local execution force. You will design operations processes & quality assurance, manage an "army" of contractors, oversee technical procurement, and maintain a 24/7 operational rhythm to ensure our data pipeline never stops.

Responsibilities

The role has these responsibilities, but is not limited to the following:

• Partnerships Management: Identify and reach out to a wide range of businesses (including factories) and independent manual and skilled workers across the Philippines and surrounding areas.
• Data Operations: Ensure our collected data is securely received and uploaded to our servers.
• Logistics & Procurement: Manage the local supply chain for tools, hardware components, and facility needs. If the data operations needs a specific part or a site needs a specific setup,
• you make it happen.
• Quality Assurance (QA): Own the integrity of the data. You will implement rigorous QA protocols to ensure the data being fed into our models is world-class and error-free.
• Team Leadership: Rally, manage, and mentor a growing team of logistics contractors and interns. You are responsible for their output, morale, and discipline.
• Operational Excellence: Maintain a 24/7 operational calendar. You will coordinate shifts, manage leave, and ensure the Philippines operations are productive around the clock.
• Process Optimization: Constantly iterate on our data collection workflows to increase efficiency and throughput without sacrificing quality.

Requirements

• A Natural Leader: Well-spoken and authoritative. You can command a room and inspire a team to meet tight deadlines.
• Diligently Process-Oriented: You believe that "the way you do anything is the way you do everything." You are obsessed with efficiency and meticulous documentation.
• A Problem Solver: You don't bring problems; you bring solutions. Whether it's a hardware malfunction or a scheduling conflict, you handle it with poise.
• Communicative: You can distill complex technical requirements into simple instructions for your team and provide clear, concise updates to the US leadership.
• Grit: You understand that physical AI is messy. You are willing to be on the floor, moving hardware and troubleshooting in the trenches to ensure the experiment succeeds.
• Proven experience in operations management, project management, or a leadership role in a fast-paced environment (e.g., manufacturing, logistics, or tech ops).
• Exceptional English and Filipino communication skills (written and verbal).
• Experience managing large, diverse teams of contractors or interns.
• A "hands-on" technical aptitude — you are comfortable working around robotics, hardware, and basic tools.
• Ability to manage complex schedules and resource allocation across multiple time zones.

Technical Requirements

• Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps
• Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
• Quiet, conducive home workspace
• OPTIONAL: Wired Ethernet connection preferred during work hours
• OPTIONAL: Power backup (UPS) if the location experiences frequent outages
• Candidate Data & Privacy Notice

By submitting your application to Expedock , you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

• Evaluate your qualifications and suitability for current and future roles
• Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
• Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

About the Company

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting-edge technology to enable businesses to unlock their full potential.

Why Expedock

Health & Benefits: HMO coverage and leave credits after three months of engagement.

Supportive Remote Environment: Work from home with a collaborative team that values growth and mutual success.

Structured Training: Comprehensive onboarding and client-specific training to help you quickly master workflows.