General Manager

Role Summary

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people .

• Position: General Manager
• Location: Grand Rapids, MI
• Pay Range: $80,000- $85,000

Team Leadership and Development

• Train, mentor, and lead a high-performing team of front line teammates to deliver exceptional results and customer experiences.
• Foster a culture of collaboration, accountability, continuous learning, and professional development within the organization.

Customer Relationship Management

• Address customer concerns, feedback, and inquiries in a timely and effective manner.

Compliance and Risk Management

• Ensure compliance with regulatory requirements, safety standards, and company policies to mitigate risks and liabilities.

Business Development and Expansion

• Develop and execute marketing strategies, promotional campaigns, and sales initiatives to attract and retain customers.

Responsibilities

Leadership and Strategic Planning

• Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values.
• Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability.

Operations Management

• Oversee day-to-day operations, including logistics, fleet management, scheduling, and customer service, to ensure operational efficiency and excellence.
• Optimize processes, workflows, and procedures to improve productivity, quality, and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• Proven experience in a leadership role, preferably in the waste management, logistics, or service industry.
• Strong business acumen, strategic thinking, and decision-making skills.
• Demonstrated ability to lead and inspire teams, drive results, and foster a culture of innovation and continuous improvement.

Why Choose Southwind: At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement. Together, we strive for excellence and have been recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company". Join us on our journey to shape the future of home services.

• This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
• Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.
• Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!