Functional Consultant, Salesforce Core

Role Summary

This team is passionate about creating innovative Salesforce solutions to transform businesses. We specialize in Salesforce Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud, as needed. We thrive on innovation, creativity, collaboration, and out-of-the-box thinking as we deliver exceptional results for our clients. We serve a wide range of clients, across many different industry verticals, with projects ranging from simple, out-of-the-box implementations to fully custom solutions that rely very little on standard functionality.

We are looking for a Functional Consultant in the Salesforce space who will help lead implementation projects for our clientbusinesses. You will collaborate closely with both the project team and the client to design and implement Salesforce solutions that are purpose-built to meet each client’s specific needs. Your focus during any project will primarily be driving the on-platform configuration of the solution. You will work projects from start to finish but may be assigned to 2-3 projects at a time.

Brand

Merkle

Responsibilities

• You will work as part of a delivery team dedicated to the implementation of a custom Salesforce core platform solution for clients.
• Youwill assist with the design of Salesforce core platform (Sales, Service, Loyalty Management) solutions for clients.
• You will serve as a Subject Matter Expert on methods and techniques for platform customization, development, and data migration practices.
• You will lead the on-platform configuration/implementation of Salesforce core platform solutions for clients.
• As part of designing any client solution, you will create various diagrams and flowcharts as areappropriate for each individual project. Some examples may include application ecosystem diagrams, current state/future state diagrams, data model diagrams, and entity relationship diagrams.
• You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to optimize Salesforce.
• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.
• You will promote adherence to best practices for configuration, testing, and deployment.
• You will be expected to manage your time effectively so you can complete all your assigned work in the time allotted or clearly communicate why the completion of work is delayed.

Requirements

• Required certifications (at least one of): Administrator, Advanced Administrator, Platform App Developer
• Desired Certifications (any of): Sales Cloud Consultant, Service Cloud Consultant, Data Architect, Platform Developer I, and/or Sharing and Visibility Architect
• 3-5 years of experience as a Salesforce professional
• 2+ years of experience implementing multiple Salesforce Sales/Service Cloud solutions.
• Previous experience implementing custom Sales/Service Cloud solutions.
• Previous experience implementing Salesforce Loyalty Management solutions is a plus.
• Excellent client management skills managing internal and external relationships.
• Must work well with a variety of individuals, and display client and internal team leadership.
• Experience with the Atlassian suite or comparable products for feature/ticket backlog management and documentation.
• Experience assessing Salesforce solutions to ensure compliance with industry or regional regulations and appropriate security standards.

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

The annual salary range for this position is $82,800 - $115,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

Benefits available with this position include

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

• USA - Remote - Colorado
• Full time

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.

About the Company

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together.

#OMEGA