Front Office Staff

Role Summary

•The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.

•Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

•Train, supervise and support company staff, including receptionists, security guards and call center agents.

•Ensure timely and accurate customer service.

•Handle specific customer complaints and requests.

•Troubleshoot emergencies.

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

Requirements

• •Minimum Bachelor Degree from Healthcare Administration, Business Administration, or any related major
• •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

About the Company

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.