Founding Account Executive

Role Summary

Extend is building a modern document processing cloud. We're on a mission to transform how the world’s most exciting companies work with unstructured data.

We're looking for an exceptional Account Executive to join our founding team and drive enterprise revenue growth as we scale from 7-figures to 8-figures in ARR. The job is simple — convert curiosity into closed-won deals, and build long-term relationships that turn customers into advocates.

WHY YOU SHOULD CONSIDER JOINING

• We've grown revenue 4x last year to several million ARR, with our growth continuing to accelerate
• We have a product loved by users and being used in mission-critical flows at enterprises (Square, Zillow, Chime) and startups (Brex, Mercury, Checkr), and many more
• The market for document processing has expanded 1000x due to LLMs, and all existing solutions are low NPS
• We're punching well above our weight, supporting customer and revenue metrics with half the team size of other startups — everyone joining at this stage will have outsized impact
• We've raised our series A, de-risked the business, and our sales team has exceeded quota every quarter, but there's still tremendous upside ahead; now's the perfect time to join.

IDEAL CANDIDATE CREDENTIALS

• You're naturally helpful and curious about how things work. You ask thoughtful questions and actually listen to the answers
• You can communicate clearly & authentically across all levels of an organization, from engineers to executives
• You have a consultative selling approach and genuinely care about solving customer problems, not just hitting quota
• You're comfortable pushing beyond your zone of competence, and remain positive when things don't go according to plan
• You have a founder mentality. No task is beneath you, and you thrive when the path isn't perfectly clear
• Above all, you're hungry to win and humble in the pursuit

Responsibilities

ROLE & IMPACT

The role is to guide technical prospects through the rapidly evolving OCR/LLM ecosystem, and help them understand if Extend is a good fit for their needs. You'll serve as a trusted advisor for document processing solutions - from initial proof-of-concepts, to mission-critical production deployments.

• You'll lead end to end sales cycles from education to implementation - all while navigating multiple teams (e.g. AI, Engineering, Product, Operations), use cases, and decision criteria
• You'll conduct deep technical discovery to understand existing infrastructure, in order to present tradeoffs and prescribe solutions that balance performance, cost, and complexity
• You’ll build champions and partner with them to design proof-of-concepts, demonstrate real-world impact, and secure executive buy-in for production rollout
• You’ll shepherd prospects through extensive Legal, Security, & Procurement processes - managing sensitive topics from data retention, to deployment strategies, to enterprise pricing models
• You’ll guide customers from signed contract to successful deployment - from regular office hours, to configuration recommendations, and workflow best practices, you will remain their go-to Extend advisor
• You'll capture & analyze signal from the field, and collaborate with our founding team to continue refining GTM & product strategies

Benefits

Beyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you:

• Insurance - 90% health insurance premium coverage
• Relocation - for candidates based outside of NYC
• Unlimited PTO policy - we trust everyone like owners, take what you need
• Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks
• Unlimited token / tooling access - no handicaps on your productivity
• Learning and development investment - we invest heavily in our team and support your growth

Extend is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, citizenship status, marital status, pregnancy, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About the Company

About Extend

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend 's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

Life at Extend

Working with a great team from diverse backgrounds in a collaborative and supportive environment.

Competitive salary based on experience, with full medical and dental & vision benefits.

Stock in an early-stage startup growing quickly.

Generous, flexible paid time off policy.

401(k) with Financial Guidance from Morgan Stanley.

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