Forward Deployed Engineer (FDE)

Forward Deployed Engineer (FDE) at Raindrop in San Francisco, United States.

Role Summary

YOUR FOCUS

• Embed with our customers to get them up and running on Raindrop
• Own customer problems end-to-end, debugging across their agents and our platform
• Turn what you learn on the ground into product feedback that shapes our roadmap

Requirements

IDEAL CANDIDATE

• Top 0.1% communicator who would rather be in front of customers than heads-down all day
• Strong engineer who can read a codebase, debug production systems, and fix customer bugs hands-on
• Interest in AI products + tools (ideally experience building these or an avid user)
• Growth mindset https: //www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/1400062756/ref=asc_df_1400062756/?tag=hyprod-20&linkCode=df0&hvadid=693552282123&hvpos=&hvnetw=g&hvrand=4674755525298314094&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1014226&hvtargid=pla-404766125919&psc=1&mcid=f98b4cf9fde83f4189d30cfe308d0799&gad_source=1
• Willing to do whatever it takes to solve a problem
• Excited to work closely with leadership and own high-impact work from day one.
• Must be in person in San Francisco (or willing to move)

About the Company

ABOUT RAINDROP

Raindrop http: //raindrop.ai/ is the monitoring platform for AI agents. Engineering teams at Fortune 100s and the fastest-growing AI companies (Vercel, Speak, Clay) use it to catch silent failures in production. When an agent misbehaves, Raindrop alerts the team, links to the trace, and surfaces the root cause so they can fix it fast. With Raindrop 2.0 (Self-Healing Agents) https://www.raindrop.ai/blog/introducing-raindrop-2/, the loop closes itself: your coding agent fixes it, and the fix becomes an eval to prevent regressions.

We’re backed by incredible investors including Lightspeed and leading AI companies including Figma Ventures, Vercel Ventures, founders of Replit (Amjad Masad and Michele Castata), Cognition (Walden Yan), Framer (Koen Bok and Jorn van Dijk), Speak (Andrew Hsu), Notion (Akshay Kothari) and more.