Field Service Technician (Installations) – West Midlands, UK (Fixed-Term, Minimum 20 Hours/Week)

Role Summary

Type: Fixed-term contract (6 months), 20 hours per week

Work Location: On the road and at customer sites.

Licence/Certification: Full valid UK driving licence (required)

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.

We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to complete installations for our customers in your area. This role will primarily involve working overnight, attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful installation, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.

This will be a 6 Month contract position, working a minimum of 20 hrs per week with a possibility to extend beyond the initial contract.

• Night shift work
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites is required.

Responsibilities

• Installation of camera hardware: mounting, connecting and configuring in accordance with company standards.
• Respond promptly to installation requests and ensure customer SLAs are met.
• Maintain accurate records of installation activities, including work performed, parts used, and time spent, using company-provided tools
• Onboarding/scanning products into the system.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during installation visits.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure installation tasks meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
• Adhere to company policies and procedures at all times.

Requirements

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
• Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends.

Why Focal Systems

• Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

Benefits

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Paid Time Off
• Pension
• Sick Leave

About the Company

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer's planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.