Field Service Technician (Los Angeles)

Role Summary

As a Field Service Technician, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together, we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!

Responsibilities

• Customer Support Excellence: As a Customer Support Specialist, you will be the frontline representative for our customers. You will provide both phone and on-site support, addressing technical queries, resolving issues, and ensuring our customers' needs are met with professionalism and efficiency.
• Device Monitoring and Troubleshooting: Your expertise in monitoring and troubleshooting the Circadia tablet will be essential to maintain smooth operations and promptly address any technical challenges that arise.
• Device Installation and Coordination: You will actively participate in the installation process of the Circadia C100 devices at designated healthcare facilities. This will involve collaborating with contracted vendors to ensure seamless and efficient installation.
• Hands-on Device Maintenance and IT Setup: You will be responsible for routine hands-on maintenance, IT setup, and configuration of medical equipment. Your technical prowess will contribute to the smooth functioning of our devices, optimizing their performance for our customers.
• Basic IT Networking Knowledge: A solid understanding of basic IT networking, including Wi-Fi VLAN configuration, will enable you to troubleshoot and resolve network-related issues, ensuring seamless connectivity for our devices.
• Equipment Mounting and Installation: Utilizing your expertise with power tools and equipment, you will perform precise mounting and installation of our medical devices, ensuring they are securely in place for optimal functionality.
• Asset Management: You will diligently audit and maintain an asset management list, ensuring accurate records of all devices and equipment.
• Adaptability and Fast-Paced Environment: You thrive in a dynamic, fast-paced environment and can handle multiple tasks with precision and composure, ensuring our customers' needs are promptly met.

Requirements

• High school diploma or equivalent; technical/vocational training a plus
• 1+ years of experience in a field service, IT support, or technical customer support role
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users, both by phone and in person
• Hands-on troubleshooting experience with hardware/devices, ideally tablets or similar electronic equipment
• Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration) sufficient to diagnose and resolve connectivity issues
• Comfortable using power tools and performing physical installation/mounting work
• Strong organizational skills and attention to detail, with experience maintaining accurate records or asset/inventory logs
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Valid driver's license and ability to travel to healthcare facility sites as needed
• Ability to lift and carry equipment (specify weight, e.g., up to 25-50 lbs) and perform installation work that may include reaching, bending, or working at heights

Nice-to-Haves

• Prior experience installing or maintaining medical or healthcare-related equipment
• Experience coordinating with third-party vendors or contractors
• Bilingual (English/Spanish) - a plus given the Los Angeles market

Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.