Job Overview

Job Type

Full-Time

Pay

Not disclosed

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Job description

Location:: Lynchburg, VA, United States
Work arrangement:: On-site

Role Summary

Field Service Manager

Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA

At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.

If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.

We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.

Responsibilities

Lead, coach, and develop the team.
Oversee daily field service operations
Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
Navigate customer complaints/concerns to reach an agreement/understanding.
Gather equipment/materials needed for Installs- for installers to be able to gather & go.
Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
Set clear expectations and hold the team accountable for results
Recruit, interview, hire, and onboard technicians
Identify training needs and help technicians continue developing their skills
Ensure OSHA, safety, and company standards are followed
Assist with budgeting, forecasting, staffing, and controlling service-related expenses
Partner with dispatch, sales, technicians, and leadership to improve operations
Identify problems quickly and implement solutions
Build a positive, accountable, high-performing service team

Requirements

Deep expertise in residential HVAC, Plumbing, or Electrical service work
Strong operational and problem-solving skills
Comfortable managing KPIs, productivity, revenue, and service performance
Ability to handle customer escalations and high-pressure situations
Strong communication and leadership skills
Safety-focused with knowledge of OSHA and field safety requirements
Valid driver's license and clean driving record

Benefits

Why Davis Heating, Cooling, Plumbing & Electric ?

Health, dental, and vision insurance
401(k) with company match
Paid vacation, sick, and personal days
Paid training and ongoing education
Growth opportunities
Parental leave
Short-term and long-term disability
Company-paid life insurance
Friends and family discounts on services
Year-round work

Apply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.

Role:: Field Service Manager
Job Type:: Full-Time

Company profile

Sila

silaservices.com

Sila Services is a home services company based in King of Prussia, Pennsylvania, that partners with and invests in HVAC, plumbing and electrical businesses with proven track records. Founded in 1989, it has long provided residential services including heating and air conditioning, plumbing, indoor air quality and electrical work. By uniting contractors in these trades, Sila offers partner businesses a scalable framework, shared resources and support for growth, while its team focuses on hiring, training and retaining skilled people to serve customers.