Expert Analytical Microbiology Engineer (M/F) - Sainte-Croix-en-Plaine (68)

Role Summary

Your main role is to coordinate exchanges between laboratories, sales teams and customers regarding microbiology food analyses.

• Your main missions
• Customer relationship management and after-sales service monitoring of internal and subcontracted analyses;
• Interface between customers and network laboratories, with regular written exchanges in English;
• Processing and monitoring customer complaints as well as technical requests;
• Development, implementation and monitoring of control plans;
• Research and proposal of the most suitable analytical solutions according to technical and budgetary constraints;
• Active participation in quality activities and continuous process improvement;
• Contribution to impact studies linked to regulatory, normative or technical developments;
• Management and monitoring of quotes, with a technical support role for TSM;

Carrying out a normative and regulatory watch in order to anticipate developments in the sector.

Requirements

Know-how

• Scientific training Bac+5 food microbiology or equivalent;
• Good knowledge of the functioning and constraints of a laboratory;
• Mastery of IT tools and ability to use them effectively;
• Ability to research and propose suitable technical solutions;
• Fluency in written and oral English;

Ability to manage and prioritize several files simultaneously.

Soft skills

• Comfort in customer relations: empathy, active listening, clear communication;
• Sense of customer service and satisfaction orientation;
• Ability to make thoughtful and reasoned decisions;
• Ability to proactively resolve problems;
• Rigor and sense of organization;
• Fluency in writing and speaking, including in a professional environment;

Ability to work in a team and interact with different people.

Benefits

• Contract: CDI
• Status: Executive
• Location: Sainte-Croix-en-Plaine
• Other benefits: restaurant vouchers, CSE, profit-sharing bonus, CSR initiatives, mutual insurance fully covered by the employer, teleworking
• At Eurofins, we are proud to be committed to equal opportunities and we practice a strict policy of non-discrimination in hiring.
• We are convinced that diversity helps develop emulation around our culture of innovation and entrepreneurship.
• With equal skills, we will therefore consider all applications.

About the Company

With an annual turnover of more than 7.2 billion euros in 2025 and a workforce of 65,000 employees present in 950 laboratories across 59 countries, the network of laboratories of the subsidiary companies of Eurofins Scientific S.E., listed on the CAC 40, is one of the world leaders in environmental, agri-food, pharmaceutical and cosmetics analysis.

Eurofins Analyzes Alimentaires France is the network of French laboratories specializing in agri-food analyses. Fully industrialized and computerized, we offer our B to B customers innovative and effective solutions to guarantee safe, healthy and authentic food.

Eurofins Laboratoire Microbiologie Est is an Alsatian agri-food analysis laboratory, on a human scale. Made up of around sixty employees and located in Sainte-Croix-en-Plaine, the laboratory is seeking to recruit an Expert Analytical Engineer.