ESM / ServiceNow Consultant

Role Summary

We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team, help design processes, and consult clients on end-to-end solutions built on the ServiceNow platform.

In this role, you will play a key role in a variety of projects in ITSM, ITOM, HR and other business domains for customers worldwide.

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

#LI-DNI#LI-VA2

Responsibilities - Drive requirement gathering and analysis

• Create User Stories / Requirements specifications
• Design and improve processes in ESM (ITSM and adjacent domains)
• Serve as a process subject matter expert to the customer and members of the team
• Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
• Create and maintain process documentation
• Participate in pre-sales activities and demos

Requirements - Background in designing and improving processes in the ESM domain with process modelling tools

• Proficiency in communication, negotiation, and presentation
• Understanding of Agile methodologies
• Knowledge of ITIL
• ServiceNow (or other ITSM tool)
• Background in collaborating directly with technical and business stakeholders of the customer
• Qualifications in business process modeling
• Proficiency in producing high-quality documentation
• English at B2+ level

We offer - We connect like-minded people: - Delivering innovative solutions to industry leaders, making a global impact

• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events
• We invest in your growth: - Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to LinkedIn Learning and Get Abstract
• Free English classes with certified teachers
• We cover it all: - Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Five trust days per year (sick leave without a medical certificate)
• Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.