カスタマーサービス　スタッフ（仙台）

Role Summary

Company profile

Sika is a world-leading specialty chemical manufacturer that develops and manufactures systems and products for bonding, sealing, vibration isolation, reinforcement, and protection in the architectural and industrial fields.

Sika has subsidiaries in 103 countries and produces in over 400 factories, providing innovative technology to customers around the world. Through these initiatives, we are playing an important role in supporting the transformation of the construction and transportation industries to reduce their environmental impact. In 2025, with approximately 33,000 employees,* we achieved sales of CHF 11.2 billion.

Job details

Management from order to payment and complaint management

・Contribute to business with SAP order/delivery management for "tank truck delivery/package delivery" ・Contribute to business with specialized knowledge and information related to order management, and work to improve processes by coordinating problems and areas for improvement with related parties.

Collaboration with logistics service providers

Processes and communication for delivery operations related to on-time delivery and shipment. Responsible for appropriate services such as compliance and on-time delivery.

Responsibilities

Process improvement

Identify issues in day-to-day operations, implement improvements in related process areas, and support the overall enhancement of the Customer Service Group.

daily operations

• Input orders from customers into our ERP system and arrange shipping without delay.
• Issue and ship shipping certificates, delivery notes, invoices, warranties, etc. for already arranged products.

Answering phone calls from customers

• Communicate necessary business matters such as customer information with sales staff in the assigned area.
• When changes occur in shipping or delivery arrangements, promptly coordinate with relevant departments to respond.

Activities as a customer service staff

• Participate in training and team meetings to understand individual problems and improve skills.
• By communicating efficiently and proactively and improving teamwork, you will work smoothly as a member of the team to provide better customer service.
• As a point of contact for customers, disseminate requests and problems directly received to the team and the company as information. In addition, by leading to solutions, we can provide better services and contribute to sales.
• qualification
• Required qualification requirements
• ・More than 3 years of ordering experience
• ・Understanding the entire OTC (Order to Cash) process, general knowledge of transportation, logistics, and logistics
• (Experience with SAP OTC processes preferred)
• ・Practical experience in ordering and delivery operations using ERP (SAP experience preferred)
• ・Good communication skills with internal and external stakeholders
• ・No nationality required, but Japanese language skills equivalent to Japanese Language Proficiency Test N1
• Other information
• Report destination
• Customer Service Team Leader
• We offer competitive salaries based on local market standards and the specific content and scope of each job.
• Compensation is determined by comprehensively considering work-related skills, academic background, training and experience, etc.
• Additionally, we comply with relevant laws and regulations and strive to operate a fair and equitable wage system.