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Role Overview

The Workspace Technology Engineer is responsible for supporting, maintaining, and enhancing end-user workspace technologies across the organisation. This role requires strong hands-on experience in endpoint management, particularly in JAMF and SCCM, alongside day-to-day operations and continuous improvement initiatives.

Key Responsibilities

Endpoint & Device Management

Manage the full lifecycle of end-user devices, including provisioning, patching, upgrades, and decommissioning

Administer and maintain endpoint management platforms, primarily JAMF and SCCM

Perform software packaging, deployment, and patch management across enterprise environments

Troubleshoot complex endpoint and device-related issues

Workspace & Collaboration Technologies

Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint

Support virtual desktop and remote access solutions such as AVD or VDI where applicable

Enhance collaboration tools to improve user productivity and experience

Security & Compliance

Implement and maintain endpoint security controls such as BitLocker, Microsoft Defender, and compliance policies

Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access

Ensure compliance with internal security, audit, and regulatory requirements

User Support & Operations

Provide Level 2 / Level 3 support for workspace-related incidents and service requests

Perform root cause analysis and implement long-term fixes for recurring issues

Collaborate with Service Desk and infrastructure teams to improve support efficiency

Documentation & Continuous Improvement

Maintain technical documentation, SOPs, and operational runbooks

Participate in system improvements, pilots, and proof-of-concept (POC) initiatives

Identify opportunities for automation and optimisation to enhance user experience and system stability

Required Skills & Experience (Mandatory)

Strong hands-on administration experience in JAMF Admin Console

Must be experienced in configuring policies, managing devices, and troubleshooting issues, not limited to read-only access

Strong hands-on administration experience in SCCM Admin Console

Must have experience in software packaging, deployments, patch management, and troubleshooting, not limited to monitoring or read-only access

Strong experience with Windows 11 and enterprise endpoint environments

Familiarity with ITIL-based support processes

Basic to intermediate PowerShell scripting skills

Minimum 3–5 years of experience in Workspace or End-User Computing roles within enterprise environments

Good to Have

Experience with Microsoft 365 and Microsoft Intune

Exposure to Azure Virtual Desktop (AVD) or VDI environments

Experience with AWS Workspace or AWS Admin Console

Experience in regulated or compliance-driven environments

Microsoft certifications related to Modern Workplace or Endpoint Management

Experience with ServiceNow or other ITSM tools

Originally posted on Himalayas