Engineer-Field Services-CSM-Oman

Role Summary

Prime Objective

We are seeking a Field Service Engineer to be our primary service provider, driving excellence and resolving complex water and process challenges.

This role requires a professional with expertise in the process and water treatment industry. The successful candidate will be responsible for the on-site performance of chemical treatment programs. This includes conducting on-site testing, troubleshooting and providing customer support across various applications for our major accounts in

the assigned geographic area. Strong technical skills, problem-solving abilities, and excellent communication are essential.

The Field Service Engineer will report to the Contract Manager and will cover the interior region of Oman and expandable to cover all Oman in case needed.

Why apply internally?

At Water Tech, we believe in growing our talent from within!

As an internal candidate, you have a unique advantage in understanding our culture, values, and operations. We prioritize internal mobility because it offers you meaningful career opportunities while allowing us to benefit from your expertise.

We're committed to supporting your professional growth and helping you build a rewarding career path within Water Tech!

In addition to career growth opportunities, as a valued team member, you'll enjoy an excellent range of advantages, including:

our Global Social Protection Program, Veolia Cares, for you and your family.

our Employee Share Ownership Program, Sequoia, to be part of Veolia's success story through our rewarding share ownership program!;

our work from home policy.

At Water Tech, we really want to hear from you, even if you don't tick every single box. We believe in your potential and would love to see what you have to offer – your willingness to learn and abilities could be exactly what our team needs!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Responsibilities

As a Field Service Engineer, your responsibilities extend beyond routine tasks, encompassing a diverse range of activities crucial for maintaining optimal system performance and client satisfaction.

• On-site Operations:
• ○ Be located on a rotational basis at the company's interior location.
• ○ Perform first-line, on-site troubleshooting response and act as a channel to utilize the process support and technical support available from the wider contractor’s team. This shall include sampling and analytical support.
• ○ Review the chemical injection rates of all treatment chemicals applications under this contract and ensure compliance with the SP1194 (chemicals management specification) in linked with the KPI’s and deliver 100% compliance in submission reports (daily, monthly, quarterly) and QAQC reports.

○ Manage 100% compliance to chemicals 90 days plan

• ○ Responsible for coordinating Contractor resources (in relation to the scope) and being the point of contact for all Contractor’s onsite activity.
• ○ Work with the Company’s Company Site Representative / Laboratory Chemists / 3rd party laboratory staff to identify and execute on opportunities to tune plant processes to achieve optimal technical and economic performance.
• ○ Work with onsite Company or third-party team to identify necessary spares and consumables stocking and ordering schedule.
• ○ Track KPIs and Value Delivery Projects.
• ○ Deliver two training courses per year to Company personnels.
• ○ Oversee all elements of the chemical water treatment programs during this contract.
• ○ Prepare written recommendations for program changes and improvements.
• ○ Comply with Company’s safety requirements.
• ○ Record in writing all activities and all-important developments.
• Maintain the client's technical file up to date using a dedicated online platform.
• Reporting and Data Management:
• ○ Generate customer reports and process data using the company platform.
• ○ Monitor stock levels, ensure timely orders, and review chemical injection rates for all production chemicals under contract.
• Client Communication & Collaboration:
• ○ Maintain strong verbal and written communication with customers at various levels.
• ○ Ensure consistent communication with the Company’s Site Representative to ensure successful contract delivery.
• ○ Collaborate with the local team by participating in meetings to share best practices.
• ○ Support the Account Manager during business reviews.
• Continuous Improvement & Development:
• ○ Actively define and execute value-added ideas.
• ○ Follow and conduct technical training for operation engineers.
• Health, Safety, and Environment (EHS):
• ○ Comply with Veolia’s integrity and safety policies.
• ○ Report all work-related incidents and near misses to the Line Manager and EHS Manager.
• ○ Participate in required EHS training.
• ○ Achieve annual EHS goals assigned to the function.

Requirements

Qualification, Skills & Experience

To be qualified for this role, candidates must possess thorough knowledge of all aspects of water treatment chemicals technology or Oil & Gas with appropriate knowledge of remedial practices. The following qualifications are essential:

• Education: BSc in Chemical Engineering or Chemistry / Mechanical Engineering or equivalent.
• Language: Fluent in written and spoken English.
• Minimum of 5 years' experience in Water Treatment.
• Technical Skills:
• ○ Well versed with water treatment processes and applications.
• ○ Proficiency in data processing and reporting.
• ○ Basic computer knowledge with the ability to learn new software applications.
• ○ Strong analytical and problem-solving skills.
• ○ Driven by technical improvements, with a proactive approach to taking initiative.
• Interpersonal & Communication Skills:
• ○ Strong communication skills (written, verbal and listening).
• ○ Strong interpersonal skills
• ○ Service-oriented with an external focus.
• ○ Ability to work independently and as part of a team (team player).
• Organizational & Business Acumen:
• ○ Strong organizational skills.
• ○ Commercial understanding and interest.
• ○ High degree of flexibility.
• Mobility: Valid driver’s license and willingness to travel frequently to customer

sites.

Benefits

• This role offers a dynamic and independent work environment where you can actively
• contribute to the ecological transformation of the industry. You will make a positive
• impact on sustainability through onsite water management. We provide a challenging
• environment with numerous opportunities for individual and internal growth, supported
• by both on-the-job training and Veolia-provided training programs. As part of a global
• organization, you will have dedicated support and training to develop into various
• commercial or technical roles.
• This role involves working in diverse industrial settings and requires travel to customer
• locations. The ideal candidate will be comfortable handling chemicals and industrial
• equipment, and must strictly follow all safety regulations.

About the Company

As a global leader in environmental services, Veolia operates across all 5 continents with nearly 218,000 employees. An expert in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonization, depollution and resource regeneration to support communities and industries in their ecological transformation. Join our mission to “ Resource the world ”!

By joining our Water Technologies team, you won't just be an employee - you'll be a Resourcer. We provide complete solutions for water treatment and are dedicated to innovating in key areas like sustainable development, recovery and reuse.

At Water Tech Middle East & Africa, we empower employees to make a real difference. We seek passionate, like-minded individuals who can share our passion.

Become a player in ecological transformation by joining us! 🌿🌍