End User Support

Role Summary

The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Responsibilities

Role involves

• Support a cross-platform environment, including Windows, IOS
• Provide onsite & remote technical support for staff members in the Hemel Hempstead office and the wider business
• Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution

Maintain and encourage best practice across the business e.g. file sharing, encryption etc.

• Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers
• Facilitate secure access to the network for remote users
• Providing users with appropriate support and advice
• Keeping up to date with the latest technologies

Identify opportunities for improvement and makes constructive suggestions for change.

Requirements

Work Experience

Ability to setup and maintain components and peripheral accessories.

• Software and Hardware Troubleshooting
• Windows 10 & 11 experience
• Microsoft Office Suite experience

Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD)

• Essential
• Proactive attitude
• Willingness to learn
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures
• Self-confidence and interpersonal skills
• Analytical and problem-solving skills
• Good communication (both verbal and written) skills
• Planning and organising skills
• Strong listening skills
• Able to operate effectively in a team environment with both technical and non-technical team members
• Must be eligible for UK Security Clearance
• Experience using Active Directory
• Password resets, account creation

Desirable

• Use of Microsoft Intune/Entra
• Knowledge & previous experience supporting VMware
• Experience in laptop imaging & building
• Experience in supporting M365 suite (Word, Excel, Outlook)

Benefits

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

About the Company

Come join us and make a difference in the world!

Discover more at www.necsws.com

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.