Employee Experience Program Manager - Senior

Role Summary

SOFTSWISS is hiring a Senior Employee Experience Program Manager to shape and evolve how people experience the company throughout their employee journey. You’ll connect employee experience processes, recognition, employee listening and culture into one consistent system that helps people thrive and supports a strong, connected organisation.

You’ll shape how people experience SOFTSWISS across the employee journey by connecting employee experience processes, recognition, employee listening and culture into one consistent system. You’ll turn employee insights into meaningful improvements, reduce friction in everyday interactions and help make key employee moments more intentional. Your work will strengthen engagement, belonging and culture while creating scalable ways to continuously improve the employee experience.

Responsibilities

• Design and continuously improve employee experience processes across the employee journey, from key employee moments to everyday interactions.
• Build employee experience as one connected system by aligning processes, programs, recognition, listening and culture initiatives.
• Lead employee research through interviews, focus groups, pulse surveys and engagement analysis, turning insights into prioritised actions.
• Own and evolve recognition programs by introducing new mechanics, improving participation and measuring their impact.
• Design and coordinate employee experience initiatives, cultural rituals and key moments that bring company values to life.
• Own key Employee Experience metrics, including engagement, belonging, culture pulse, recognition participation, employee feedback and retention.
• Create practical frameworks, templates and playbooks that help teams deliver a consistent employee experience.
• Partner with HRBP, Talent Development, Internal Communications, Marketing, IT and other stakeholders to connect employee experience across functions.
• Continuously simplify processes, remove unnecessary HR noise and improve the employee journey.

Requirements

• Excellent written and spoken English.
• 4+ years of experience in Employee Experience, Employee Engagement, Culture, HR Programs or a similar field.
• Proven experience designing, launching and continuously improving employee experience programs end-to-end.
• Strong program and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously.
• Strong systems-thinking skills and the ability to connect separate initiatives into one coherent employee experience.
• Experience conducting employee research, analysing feedback and engagement data, and turning insights into measurable improvements.
• Excellent stakeholder management and cross-functional collaboration skills.

Nice to have

• Experience with recognition, rewards or gamification programs.
• Familiarity with service design principles or employee journey mapping.
• Experience with HR technology or employee engagement platforms.
• Experience using AI to improve internal processes or employee experience.
• Experience working in global or distributed organisations.

Benefits

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

About Product

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.

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