EMI COMPLAINTS SUPERVISOR

Role Summary

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

• Specific Roles and Responsibilities
• Ensure complaint investigation and failure analysis documentation and records are complete and meet regulatory requirements.
• Participate and support internal, external audits and inspections as necessary.
• Performs other related tasks and activities as required: project management, resource evaluation, presentation creation, and strategic planning.
• Implements processes to handle a high volume of incoming complaints through customer-reported events and global service activities, including warehouse and field service logs.
• Identifies and implements efficiency and compliance improvements in the failure analysis process. Participates in external regulatory inspections.
• Ensures pre- and post-inspection activities are completed, including records review, training, logistics, etc.
• Provide guidance and mentoring to the failure analysis team to ensure investigation best practices are implemented and used during Alaris® infusion pump complaint investigations.

Requirements

• - 6 to 8 years in similar positions
• University degree (essential) in; Engineering or related.
• Advanced conversational English.
• Experience in the medical industry (desirable)
• Experience leading a failure investigation team.
• Six Sigma certification preferred (Green belt)
• Experience in failure analysis, manufacturing operations, service and/or R&D activities.
• Leading research teams or designing inspections and tests for complex electromechanical equipment.
• Demonstrated track record of effective root cause determination in complex electromechanical, software-controlled medical devices.
• Experience establishing new fault investigation processes, test protocols and procedures
• Specific knowledge of the infusion pump preferred.
• "BD values equity in the workplace without discrimination against any disability, class, ethnicity, age, religion, gender identity or sexual orientation"
• Optional Skills
• .
• MEX Tijuana - South Park
• Additional Locations
• WorkShift

About the Company

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.