District Service Manager

Role Summary

Konica Minolta currently has an exciting opportunity for a territory-based District Service Manager in the Seattle, WA area!

The primary function of the District Service Manager is to support/manage dealerships within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills sets to evaluate and recommend positive change.

Responsibilities

• Assist in the development of assigned
• Dealer base while assessing the knowledge level of the technical staff
• Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products
• Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field
• Conduct seminars/workshops for current product and new product introduction
• Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment including Production Print Color and Monochrome products
• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues
• Support Direct Branch requests as needed
• Must work closely with sales counterparts to communicate Dealer information and needs

Requirements

• Good presentation skills
• Knowledge of Service Management software
• The ability to resolve both technical and customer relations issues
• The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff
• Advise on implementation of appropriate development activities
• A current and through knowledge of all Konica Minolta products
• Understand, communicate and support all Konica Minolta policies
• Desire to continually learn while maintaining industry certifications
• This position requires extensive travel (approximately 80%)
• A, N , CDIA, MCP, MCSE certifications desired

About the Company

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé.

Its business technologies include IT services, intelligent information management, video security solutions and managed print services as well as office technologies and industrial and commercial printing solutions. The year 2025 marks the 20th anniversary of Konica Minolta's entry into the production printing market; the company highlights “20 years of excellence, innovation and results” while continuing to be a leader in commercial digital printing. This is also the year that Konica Minolta's bizhub brand celebrates 20 years, during which the line has revolutionized office technology, redefined business processes, and continually evolved to meet the needs of modern workplaces, driven by technological advances and the desire to innovate. Konica Minolta is proud to be named to Forbes 2025 America's Best Large Employers, a repeat CRN 500 Managed Service Provider, named the number one brand for customer loyalty in the multifunction office device market by Brand Keys for 18 consecutive years, and the recipient of the 2021 BLI "A3 Line of the Year" and 2025 and “Most Color Consistent A3 Brand” 2021-2023 from Keypoint Intelligence for its bizhub One i-Series range. To learn more, visit the Konica Minolta website and follow the company on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates under a North American shared services model that helps align cross-border priorities and improve service delivery to operational organizations. The model combines U.S. and Canadian service functions to provide greater resources to support services such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal services.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

Salary - For information only

Konica Minolta is committed to transparent and fair compensation practices. Our salary structure is designed to support employee growth, allowing individuals to move up the salary range as they progress. The actual base salary offered will vary based on the candidate's skills, experience, job-related knowledge, geographic location and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention of use of AI

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third party providers, may use artificial intelligence technologies to support certain aspects of the recruitment process. However, applications are reviewed by our recruiting team, who always makes the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Additional Information

Equal Opportunity Statement

Konica Minolta is an equal opportunity and affirmative action employer.

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