Distribution & Product Operation Manager, SoundOn Japan

Role Summary

Team Introduction

TikTok continues to unlock opportunities for artists and labels, with a brilliantly engaged community who love to build connections with artists and their music. The team is working globally and locally with artists, managers and labels to unleash the promotional and marketing power of TikTok, helping talents to secure success on the platform, music streamings, hit charts and brand collaborations.

Responsibilities

What's SoundOn

SoundOn is a music distributor that allows musicians to distribute their music work directly to TikTok products and other DSPs. Our vision is to nurture the local independent artists by supporting them in distribution, promotion, and career development.

• Product Operations & Platform Optimization
• Own day-to-day product operations for the music distribution platform, ensuring a stable and efficient experience for artists and rights holders throughout the content distribution process.
• Investigate and resolve operational issues (e.g. music distribution, metadata, content delivery, platform exceptions), identify root causes, and collaborate with cross-functional teams to drive scalable solutions.
• Collect frontline user feedback, identify recurring operational pain points, translate them into product requirements, and work closely with Product Managers to prioritize and deliver product improvements.
• Monitor product performance and operational metrics, continuously optimize workflows, SOPs, and platform efficiency to improve the overall user experience.
• Strategic Analysis & Process Improvement
• Conduct competitive analysis and stay informed of industry trends to identify opportunities for product and operational improvements.
• Analyze operational data and recurring issues to recommend scalable process enhancements and improve service quality.
• Cross-functional Collaboration
• Drive the localization and rollout of product features for the Japanese market through cross-functional collaboration.
• Coordinate with internal and external stakeholders to ensure smooth execution of platform initiatives and continuous improvement of operational processes.

Requirements

• 2+ years of experience in Product Operations, Product Management, Platform Operations, or related roles within internet platforms, digital products, content platforms, or the music industry.
• Business-level proficiency in Japanese and English, with the ability to collaborate effectively with global cross-functional teams.
• Strong analytical and problem-solving skills, with experience identifying operational challenges and driving product or process improvements.
• Experience working cross-functionally with Product, Engineering, and Operations teams to define requirements and deliver product enhancements.
• Strong data analysis skills with the ability to leverage data to optimize operational performance and improve workflows.
• Excellent communication and stakeholder management skills in a cross-functional and cross-cultural environment.
• Self-motivated, detail-oriented, and adaptable in a fast-paced environment.

Preferred Qualifications

• Experience in digital music distribution, music operations, content platforms, creator platforms, or other B2B platform products.
• Familiarity with music metadata standards (e.g. DDEX, XML) or third-party CMS tools (e.g. iTunes Connect, Spotify for Artists).
• Passion for music, digital content, and creator ecosystems.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.