Director of Client Success

Role Summary

Director of Client Success

StoragePug is hiring our first Director of Client Success. We’re looking for someone to obsess over our clients’ experience, manage our customer-facing team, and model the highest standards of how we treat our clients.

Requirements

• You love helping people, problem-solving with them, and developing them
• You’re empathetic but aren’t afraid to have hard conversations
• You obsess over good communication
• You’re often the “go-to” person because you love learning and you’re not afraid to roll up your sleeves
• You read “Unreasonable Hospitality”, and everything just made sense
• What we have to offer
• A work culture that empowers (and expects) people who crave autonomy and agency
• Work side-by-side with our leadership team to make StoragePug the most client-friendly company in self storage
• Smart, kind teammates who care about the success of our clients
• Clients you’ll enjoy working with, and a product they genuinely love

Benefits

• We got you. Here’s what you get as a member of the pack:
• 100% employer-paid medical insurance with a low $500 deductible, eligible on the 1st of the month after hire
• Free vision and dental insurance
• $3,000 annual personal growth/development stipend
• $1,000 employee referral bonus
• Flexible time off that grows with you - 3 weeks your first year, 4 your second, and 5 after that
• Parental leave policy for moms and dads
• 2 paid volunteer days per year
• 401k plan
• $40,000 life insurance policy
• Remote work