Director, Cloud Operations (10364)

Role Summary

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress.

Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team.

• Position details
• Title of position: Director, Cloud Operations
• Position type: Hybrid - Full time ( As part of our hybrid work arrangement, this role is expected to be onsite three days per week at our San Jose, CA office )
• Location: San Jose, CA
• Position reports to: VP, Engineering

Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.

Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time

Responsibilities

Reponsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead the resolution of customer-reported issues and production incidents in close collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.

Requirements

• BS level technical degree required; Computer Science or Engineering background preferred.
• 10+ years of experience in a CloudOps/DevOps role and 7+ years of experience in a management role
• An ability to drive to big picture goals while valuing and maintaining a strong attention to detail.
• Experience architecting infrastructure for highly available, highly scalable cloud services.
• Hands-on experience with AWS or any public cloud (Azure, GCP etc).
• Knowledge of Linux, security, and networking fundamentals.
• Working knowledge of container-based architecture and deployment (Docker, Kubernetes.)
• Working knowledge of deployment automation development (Ansible, Terraform, Helm).
• Experience in diagnosing and resolving complex application problems.
• Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite and RabbitMQ.
• Experience with monitoring tools (Nagios, Kibana, Prometheus)
• Experience with cloud security and compliance implementation.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
• Comfortable working within a distributed team located in multiple time zones.

About the Company

About the position

• Extreme’s Cloud Operations team is a group of talented engineers passionate about building and operating highly reliable, scalable, and secure cloud solutions across public, private, and edge cloud environments. We are seeking a strong leader in San Jose to lead cloud service operations in North America, drive cloud infrastructure implementations, serve as the primary point of contact for production issue escalations and resolution, and ensure adherence to security and compliance standards. Extreme Networks is the right place to be — and now is a great time to join us and be part of our continued growth and success. We’re looking for the best and brightest “A” players who are passionate about making a difference while doing what they love.

Closing

Extreme Networks, Inc. (EXTR) is the industry’s first cloud-driven, end-to-end enterprise networking company. Our best-of-breed technology solutions, from the wireless and IoT edge to the data center, are flexible, agile, and secure to accelerate the digital transformation of our customers and provide them with the fastest path to autonomous enterprises. Our 100% in-sourced services and support are number one in the industry. Even with 50,000 customers globally, including half of the Fortune 50 and some of the world's leading names in business, hospitality, retail, transportation and logistics, education, government, healthcare, and manufacturing, we remain nimble and responsive to ensure customer and partner success. We call this Customer-Driven Networking™. Founded in 1996, Extreme is headquartered in San Jose, California. For more information, visit Extreme's website or call 1-888-257-3000.