Digital Agency Operations Director

Role Summary

About Jumpfactor 8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.

The Role Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

Responsibilities

• Lead 7 leaders and a team of 35
• Drive KPI performance + client ROI
• Capacity planning, hiring, profitability
• Enforce SOPs, playbooks, accountability
• Remove roadblocks, ensure delivery quality

Requirements

• 8+ years experience (4+ in marketing/project mgmt)
• 4+ years managing 10+ (scaled 50–100 teams)
• Strong across digital channels (SEO, paid, web, etc.)
• Proven in $15M-$50M+ environments
• Systems + KPI-driven operator
• Strong leader, highly organized, data-driven
• Agency experience + EOS familiarity (asset)
• Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes
• Not for You If
• You avoid tough calls or accountability
• You prefer strategy over execution ownership
• You can’t operate in high-performance environments
• Why Jumpfactor
• 100% remote, high-performance team
• 5X growth trajectory
• Paid learning + development
• High ownership and impact

Join a Winning Team 8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.