Debt Collections - SSC

Role Summary

Confidential Debt Collections Specialist

Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.

Responsibilities

Performance

• Ensure timely and accurate completion of assigned tasks in alignment with service standards.
• Manage sensitive cases and provide consistent client support.
• Handle specialized activities related to debt collection and compliance.
• Monitor workload and maintain accurate records of activities.
• Escalate critical issues promptly to leadership.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Participate in governance and operational meetings as required.
• Contribute insights to support informed decision-making.
• Complete all required training and compliance activities on schedule.

Continuous Improvement

• Identify and implement process enhancements regularly.
• Track and report improvements and their impact on efficiency.

Collaboration & Engagement

• Promote teamwork and cross-functional collaboration.
• Maintain a proactive, solution-focused approach.
• Demonstrate accountability and ownership in all responsibilities.

Reporting

Maintain accurate and timely reporting of key operational metrics.

Requirements

Professional Experience & Education

• Education: Minimum Bachelor’s degree in Law, Risk Management, or Business.
• Experience: 1–2 years in law, insurance, audit, or business.

Essential Skills

• Advanced English (reading, writing, speaking, comprehension).
• Debt collection experience.
• Result-oriented and detail-oriented.
• Customer-focused with strong client service skills.
• Proactive, with ownership and accountability.
• Critical thinking and professional behavior.
• Well-organized and adaptable to change.
• Strong communication and stakeholder management.
• Team player.
• Desirable Skills
• Legal knowledge in debt collection.
• Experience in the insurance sector.
• Excellent communication skills in Spanish and English .

Benefits

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities
• Competitive benefits exceeding legal requirements
• Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)

About the Company

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!