Customer Support Representative

Role Summary

This is a remote position.

Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.

Responsibilities

• Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email
• Handle the full order lifecycle: intake, updates, modifications, and cancellations
• Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations
• Respond to customer inquiries with professionalism, empathy, and efficiency
• De-escalate customer concerns and provide solution-oriented resolutions
• Perform general customer service duties as needed to support the broader team

Requirements

• Excellent spoken and written English communication skills — both phone and email proficiency are essential
• Proven experience in customer service, preferably in a B2B environment
• Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor
• Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously
• Highly organized, detail-oriented, and capable of working independently with minimal supervision
• Prior experience in customer support, client relations, or account coordination
• Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus
• Experience working in or with the restaurant and/or catering industry is desirable but not required
• Proficiency with Google Suite and VoIP/communication platforms

Benefits

• Full-time position (100% remote)
• Opportunity to be part of a well-established, dynamic food service brand
• Collaborative and supportive work environment
• Stable, long-term engagement with growth potential