Customer Success Project Intern (GBS) - 2026 Start (BS/MS)

Customer Success Project Intern (GBS) - 2026 Start (BS/MS) at TikTok in Milan, Italy.

Responsibilities

The Southern Europe Global Business Solutions team is responsible for educating, inspiring and building relationships with large customers in the region. In this role you will participate in a program that exposes you to TikTok's business operations, connects you with interns and TikTokers, and invests in your personal and professional development. You may pick up new technical skills, while also building a relationship with a 1:1 mentor.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

• Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Successful candidates must be able to commit to at least 3 months long internship period.
• Establish and manage key strategic projects in partnership with Customer Success lead
• Deliver key programs to retain and drive revenue growth
• Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team
• Support ownership of key product strategy for agencies and large advertisers
• Collaborate with internal teams globally across product, marketing, legal, engineering and sales

Requirements

• Currently pursuing a bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration.
• Available immediately for 3-6 months.
• Must complete the internship in Milan, including in-office attendance.
• English professional proficiency is required
• Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields
• Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.
• Demonstrated interest in digital and TikTok's ad solutions

Preferred Qualifications

• Studying an Advertising and Public Relations, Marketing, or Communication degree
• Autonomous spirit, data-driven, and results-oriented.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.