Customer Success Coordinator | Coordonnateur, Réussite client (Bilingue/Bilingua

Role Summary

Numeris is the most trusted and recognized source of audience and consumer behavioral data in Canada. In addition to being an authority in terms of business intelligence for broadcasters, advertisers and advertising agencies, for more than 75 years, Numeris has distinguished itself by being the reference in audience intelligence.

We have great people doing exceptional work. We proudly create an environment conducive to continuing education and career advancement opportunities. Our teams, focused on collaboration and curiosity, are dedicated to providing a quality experience. We love what we do, enjoy working together, and support initiatives to contribute to the community. We're looking for talent to help us shape the future of Numeris while having fun.

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behavior data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Customer Success Coordinator is responsible for coordinating customer communications, maintaining customer documentation, supporting product launches and assisting with onboarding, training and administration of customer accounts. The role also acts as a central point of coordination for internal requests and cross-functional initiatives, helping to ensure that projects are delivered efficiently and consistently while maintaining a high level of customer service.

The Customer Success Coordinator is responsible for coordinating client-facing communications, maintaining customer documentation, supporting product releases, and assisting with customer onboarding, training, and account administration. The role also serves as a central point of coordination for internal requests and cross-functional initiatives, helping ensure projects are completed efficiently and consistently while maintaining a high standard of customer service.

What you will do | What you will do

Product communications and documentation

Coordinate customer communications regarding products, including release notes, service advisories and technical announcements, in collaboration with the Marketing team.

Maintain customer documentation, including support articles, user guides, dashboards and monthly customer reports.

Coordinate requests between the Marketing, Product, Customer Services and Operations teams.

Monitor the progress of requests and ensure their timely completion.

Coordinate English and French translations of client communications and documentation as required.

Provide administrative and coordination support to sales initiatives as required.

Support for external customers

Provide customers with basic product training and advice.

Assist in routing incoming sales requests to the appropriate account manager.

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Excellent written and verbal communication skills in English & French, with the ability to communicate clearly and professionally to both clients and internal stakeholders.

Ability to translate technical information into easy-to-understand client communications.

Strong organizational and time management skills with the ability to prioritize tasks, coordinate multiple requests, and meet deadlines in a fast-paced environment.

High attention to detail and accuracy.

Passionate about delivering excellent customer service and building positive relationships.

Demonstrates professionalism, responsiveness, and a customer-first mindset.

Able to identify issues, gather relevant information, and determine when to resolve independently or escalate appropriately.

Demonstrates sound judgment and a willingness to learn.

Works effectively with cross-functional teams, including Client Service, Product, Marketing, Research, and Operations.

Comfortable working independently while contributing to team objectives.

Quick learner who embraces new processes, technologies, and changing business priorities with a positive attitude.

• Valeurs
• Axé sur les données: L'intelligence par les données
• Transparence consciente: Apporter de la transparence dans un monde dominé par les jardins clos
• Collaboration par la confiance: Travailler ensemble pour atteindre des objectifs communs

Les gens d'abord: améliorer l'expérience des employés grâce à la flexibilité et à la possibilité pour chacun de s'exprimer.

L'engagement pour le meilleur: Apporter les meilleures solutions au Canada

Numeris est un employeur qui souscrit au principe de l'égalité des chances

Nous nous engageons à créer un environnement accessible à tous nos employés et à favoriser une culture axée sur la diversité, l'équité, l'inclusion et l'appartenance. Nous croyons qu'une main-d'œuvre diversifiée aide chacun à contribuer de façon significative à notre succès commun.

• Values
• Data-driven: Driving intelligence through data
• Conscious Transparency: Bringing transparency in a world dominated by Walled-Gardens
• Collaboration through trust: Working together towards achieving common goals
• People first: Increased employee experiences through flexibility and providing a voice for everyone
• Commitment to the best: Bringing the best solutions to Canada
• Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

Responsibilities

• Customer Experience and Customer Success
• Coordinate customer onboarding and offboarding activities.
• Assist in the administration of customer accounts and user management.
• Collect customer feedback and communicate relevant information to the Product and Customer Success teams.
• Route customer issues to the appropriate internal teams and follow up on their resolution.
• Provide backup support for incoming customer requests.

Support for internal operations

• Administer customer access rights using internal systems.
• Contribute to product deployment activities, including documentation and internal communications.
• Support User Acceptance Testing (UAT) activities as required.
• Route customer-related issues to internal teams.
• Coordinate internal product training sessions and materials.
• Provide minimal relief support and training to Numeris staff.