Customer Success Manager

Role Summary

Title: Customer Success Manager/ Brand Success Manager (Marketing)

Experience: 5 to 7 years.

Required: Influencer marketing experience

Responsibilities

• As a Brand Success Manager, you will be responsible for the entire post-sale client lifecycle,
• ensuring brands effectively utilize our platform to achieve their marketing goals. You will
• manage onboarding, act as the primary point of contact for accounts, oversee campaign
• execution, and foster strong, long-lasting client relationships. Your goal is to drive client
• satisfaction, retention, and platform adoption. The expectation is for this role to be building a

team.

Onboarding

• Own and manage the entire onboarding process for signed clients, including conducting
• initial calls, platform setup, and training.
• Clearly communicate briefs and set expectations to ensure a smooth start and
• successful implementation.
• Guide new clients to ensure they understand how to use the platform effectively to meet
• their objectives.

Account Management

• Serve as the primary point of contact (POC) for assigned brands on the Halo platform,
• building strong, trusted relationships.
• Respond promptly and effectively to general client concerns and questions.
• Ensure customers are leveraging the platform to its full potential and are satisfied with
• the results they are achieving.
• Gather, synthesize, and deliver client feedback to internal product and engineering
• teams to inform platform development.

Campaign Management

• Manage client campaigns end-to-end, coordinating with internal teams and monitoring
• progress.
• Develop presentations to summarize campaign results and next steps for enterprise
• customers.
• Collaborate closely with the creator team to maintain an updated view of campaign
• performance.
• Manage client expectations regarding campaign timelines, execution, and outcomes.
• Regularly review active campaign performance, identify and flag any issues, and work
• towards resolution.
• Monitor the Service Level Agreements (SLAs) dashboard and proactively address any
• discrepancies or issues.

Requirements

• You're a seasoned driven and results-oriented individual with a fire for innovation. You
• thrive in a fast-paced environment and possess exceptional problem-solving skills. You're a
• natural communicator with a deep understanding of brand needs and client relationship
• management. Additionally, you're passionate about the creator economy and ensuring brand

success within it.

About the Company

We're a passionate startup at the forefront of AI-powered creator marketing. We're building a

vibrant community and revolutionizing the way brands connect with influencers.