Customer Success Manager

Role Summary

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Responsibilities

• Own performance & influencer marketing accounts (ROAS-driven)
• Lead optimization, retention, growth planning, and upselling
• Build strong, strategic client relationships
• Collaborate closely with Product to translate client requirements into actionable inputs
• Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
• Identify workflow gaps and proactively improve processes

Requirements

• 5–7 years total experience, with 3+ years in Account Management or Customer Success
• Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
• Exposure to SaaS/product environments and cross-functional collaboration
• Strong analytical skills and data literacy
• High ownership, accountability, and ability to operate with minimal supervision

Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

About the Company

Join a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment.