Customer Success Manager

Role Summary

At Flexspring , you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.

As an Account Manager at Flexspring , you will serve as a trusted partner to customers after implementation, ensuring they realize ongoing value from our integration solutions. You will own relationships across your book of business, balancing customer advocacy with commercial responsibility to drive renewals, expansion, and long-term partnerships.

This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption, and translate integration outcomes into measurable value.

As an Account Manager at Flexspring, you will act as a trusted partner to customers post-implementation, ensuring they derive continued value from our integration solutions. You will be responsible for relationships across your client portfolio, balancing client advocacy and commercial responsibility to drive renewals, expansion and long-term partnerships.

This role sits at the intersection of customer success, business growth and integration expertise. You will work closely with customers and internal teams to align business objectives, drive adoption and translate integration results into measurable value.

Responsibilities

• Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention
• Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services
• Build strategic account plans that connect customer objectives with Flexspring ’s integration roadmap
• Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives
• Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders
• Measure, communicate, and demonstrate the business impact and ROI of Flexspring ’s integrations
• Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction
• Take ownership of the end-to-end renewal process for your accounts, proactively managing risk and driving a high retention rate.
• Identify and realize upsell and expansion opportunities by aligning customer needs with additional integrations and services.
• Develop strategic account plans that connect customer objectives to the Flexspring integration roadmap.
• Develop customer ambassadors and obtain referrals through success stories, case studies and participation in go-to-market initiatives.
• Act as primary point of contact after the sale, building long-term relationships with HR, IT and Finance leaders.
• Measure, communicate and demonstrate the business impact and ROI of Flexspring integrations.
• Collaborate closely with product, sales and delivery teams to share customer insights and influence product direction.

Requirements

• 3+ years of experience in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment.
• Proven track record of managing renewals and driving account expansion within an existing customer base.
• Strong experience building and maintaining executive-level relationships.
• Solid understanding of HR systems and the challenges associated with HR data integration.
• Experience working with CRM platforms such as Salesforce

Strong negotiation, presentation, and stakeholder management skills

• Data-driven mindset with the ability to articulate business outcomes and return on investment.
• Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes

Nice to Have

• Experience with HR and/or financial data integrations
• Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity
• Experience supporting customers across HR, IT, and Finance stakeholders
• Additional language skills such as French, Spanish, Arabic, or other languages
• What You Get
• Work from home with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.

Essential

• 3 or more years of experience in account management, customer success, or a related role within a SaaS company, HR technology, or technology-enabled environment.
• Proven track record managing renewals and growing accounts within an existing customer base.
• Strong experience in building and maintaining relationships at the executive level.
• Good understanding of HR systems and the challenges associated with HR data integration.
• Experience working with CRM platforms such as Salesforce.
• Strong negotiation, presentation and stakeholder management skills.
• Data-driven mindset with the ability to clearly articulate business results and ROI.
• Autonomous, responsible and collaborative, with a strong sense of accountability for client results.

Asset

• Experience with HR and/or financial data integrations.
• Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG or Paylocity.
• Experience supporting clients with HR, IT and Finance stakeholders.
• Additional language skills, such as French, Spanish, Arabic or other languages.

Benefits

• Work from home with flexible hours.
• 4 weeks of paid vacation per year.
• Comprehensive benefits plan for you and your family.
• Team events and opportunities to meet your colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.

About the Company

Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.

For more information about Flexspring , visit

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.

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Chez Flexspring , vous aurez l'autonomie et la flexibilité nécessaires pour aborder votre rôle d'une manière qui vous convient.

We foster a learning culture that will allow you to develop new skills and advance your career.

Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll and business systems, reduce manual work, improve data accuracy and help people operations run more efficiently.

For more information about Flexspring, visit

Equal Employment Opportunity Statement

Flexspring is an equal opportunity employer and prohibits all forms of discrimination and harassment. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing its employees with a work environment free from discrimination and harassment.

All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or creed, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity or expression, marital status, civil union or domestic partnership status, past military service or present, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in force in the places where we carry out our activities. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages to apply.