Customer Success Manager

Role Summary

Avolution , a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.

We’re looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. You’ll manage your own accounts focused on driving retention, expansion, and true customer success outcomes. You’ll play a key role in delivering measurable impact across the customer lifecycle.

Responsibilities

Renewal & Expansion Sales

• Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base.
• Analyze customer data and usage patterns to identify potential expansion opportunities.
• Negotiate renewal and expansion deals and meet/exceed revenue targets.

Customer Engagement & Advocacy

• Serve as a strategic advisor to key accounts, guiding them toward successful outcomes.
• Coach customers on best practices, product usage, and self-sufficiency.
• Escalate and resolve issues proactively, advocating for customer needs internally.

Requirements

ABOUT YOU

• Proven success in driving renewal and expansion sales within a CS or Account Management role..
• Data-driven and strategic, with a knack for identifying trends and turning insights into action.
• Excellent communicator, able to engage with both technical and non-technical audiences.
• Experienced in working with enterprise clients and C-level stakeholders.
• Highly motivated, proactive, and collaborative with a growth mindset.
• Experience with Salesforce or similar CRM tools is a plus.

Benefits

• Ability to work from anywhere within the US
• Opportunity to join in-person team retreats
• Comprehensive healthcare coverage that includes health, dental and eye insurance
• 401K with company matching (after the first 6 months)
• Life Insurance
• Short-term disability insurance
• 20 annual PTO days that you are encouraged to use
• 1 day of birthday leave per year
• 10 annual sick days
• Paid parental leave
• New employee home office allowance
• Annual home office allowance

All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.