Customer Success Consultant

Role Summary

At Fygaro , we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

Responsibilities

• Guide new customers through onboarding and ensure a smooth setup experience
• Understand merchant needs and recommend the right Fygaro solutions
• Drive product adoption across features like payments, links, shops, and vPOS
• Proactively identify opportunities to improve customer performance and retention
• Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity
• Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows

Requirements

• 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
• Strong communication skills (clear, friendly, and solution-oriented)
• Ability to explain technical concepts in simple terms
• Highly organized and comfortable managing multiple clients
• Proactive mindset — you don’t wait for problems, you prevent them
• Spanish & English proficiency required

⭐ Bonus Points

• Experience with payments, eCommerce, or POS systems
• Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)
• Experience working with SMBs or entrepreneurs

🌎 Why Join Fygaro ?

• Work with a fast-growing fintech operating in 35+ markets
• Be part of a team shaping the future of digital payments in emerging markets
• High ownership and impact from day one
• Collaborative, fast-paced, and entrepreneurial environment
• Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
• Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.