Customer Success Associate - RTSM

Role Summary

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

Responsibilities

• Provide timely and accurate information in response to incoming customer support requests via phone or email
• Process customer support requests (inquiries and change requests) according to established department policies and procedures
• Works closely with the operations team to resolve customer support requests
• Provides timely feedback to the operations team regarding service issues or customer concerns
• Partners with the operations and business development team to meet and exceed expectations for custom support
• Acquire new knowledge and enhance your skills

Requirements

• Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels

Nice to Have

• Major in computer science

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.