Customer Service Representative (Healthcare Account) - PH

Role Summary

Customer Service Representative (Healthcare/Telehealth)

Industry: Healthcare / Telehealth – Weight Loss Treatment

Location & Time Zone: United States (operates on Pacific Time)

Client Overview

The client is a telehealth company specializing in GLP-1 weight loss treatments, including Semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily.

Role Objective

The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups.

Duties and Responsibilities include, but are not limited to

1. Perform accurate data entry, including completing intake forms and scheduling appointments
2. Contact patients to obtain missing information or request additional documentation
3. Upload patient information to the RX portal and coordinate medication submissions
4. Share shipment tracking numbers with patients once medications are dispatched
5. Handle patient communications, including FAQs, feedback, concerns, and general inquiries
6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams
7. Ad hoc tasks

Tools & Systems

• (Client is willing to train)
• (CRM)
• RX Portal
• FedEx Tracking System

Please note

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

Salary: Starts at ₱28,00/month with HMO up to ₱30,000 a month

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Requirements

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Schedule: 8:00 AM - 5:00 PM PST
• Location: This is a remote job

About the Company

Wing connects the world's best talent with winning teams, high-growth businesses, startups, executives, and enterprises that move fast and refuse to settle. We provide top-tier remote talent that takes ownership of the operational work weighing teams down, so leaders can focus on the strategic work that actually moves the business forward.

By embedding skilled, cost-effective operators into our clients' workflows, we help companies scale without the overhead, driving productivity, sharpening execution, and unlocking capacity at every level of the organization. We're digitizing talent and building a global workforce without borders.