Customer Service Representative/Dispatcher

Role Summary

• Customer Service Representative/Dispatcher
• W eymouth, MA
• $24-25/hr

At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right.

If you’re ready for a company that keeps you busy and appreciates what you bring to the table, let’s talk.

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

The schedule for this position is: Monday - Friday 8am - 430pm, weekends are voluntary.

Job Duties

• Answer incoming calls and provide professional, friendly customer experience
• Schedule service appointments and gather accurate customer information
• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identify opportunities for additional services and maintenance plans
• Enter and maintain accurate customer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assist with administrative tasks and special projects as needed

Requirements

• 1+ years of customer service and/or call center required
• Home Services experience preferred
• Excellent phone presence and communication skills
• Strong organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Basic computer proficiency and ability to learn new software quickly
• Microsoft Office knowledge required
• Strong written communication skills
• Dependable, positive, and team-oriented
• Service Titan/Booking software experience is a plus
• Comfortable handling upset or frustrated customers
• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

What Success Looks Like

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

#SG&A

Benefits

• Competitive pay with overtime opportunities, call center contests and weekly pay!
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement