Customer Service Representative

Role Summary

• Customer Service Representative
• Nashoba Air & BoilerWorks – Littleton, MA
• $21–$25/hour | Full-Time | On-Site

Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!

At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.

We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.

Responsibilities

• Answer incoming calls and provide an awesome customer experience
• Schedule appointments and help customers get the service they need
• Listen to customer concerns, ask the right questions, and find solutions
• Handle multiple calls and priorities without losing the details
• Follow up with customers as needed
• Help identify opportunities for additional services
• Keep accurate customer information and notes in our system
• Work closely with our dispatchers, technicians, and office team
• Learn our services so you can confidently answer customer questions
• Keep things moving when the phones get busy!

Requirements

• Great phone presence and customer service skills
• Strong verbal and written communication
• Someone friendly, positive, and professional
• Ability to stay calm with an upset or frustrated customer
• Excellent organization and attention to detail
• Comfortable multitasking in a busy, fast-paced office
• Basic computer skills and the ability to learn new systems quickly
• Dependable, self-motivated, and ready to jump in

Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!

Benefits

• $21–$25/hour
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid training
• Parental leave
• Referral program
• Professional development and opportunities to grow
• If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!
• #SG&A

Monday–Friday, 7:30 AM–4:30 PM

• Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)
• This position is 100% on-site in Littleton, MA. It is not remote or hybrid.