CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL – ENGLISH/SPANISH)

Role Summary

At SafeRide Health , we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment. As a Bilingual Customer Service Representative, you will support English- and Spanish-speaking members, providers, and health plans requesting non-emergency medical transportation (NEMT). This role plays a vital part in ensuring equitable access to care by delivering accurate scheduling support and compassionate service to diverse communities nationwide.

Responsibilities

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services in both languages.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of inbound call center experience in a high call-volume environment.
• Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages.
• Ability to type at least 35 words per minute accurately.
• Strong verbal and written communication skills.
• Demonstrated ability to remain calm and professional in high-stress situations.
• Ability to work flexible shifts.
• Must pass a criminal background check and sanctions screening.

Preferred Qualifications

• Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines.
• Knowledge of health insurance programs and benefits.
• Experience serving geographically and culturally diverse populations.

Remote Work Requirements

• Dedicated, quiet, well-lit workspace free from interruptions.
• Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
• High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred).

Benefits

We offer a supportive and mission-driven work environment with competitive compensation and comprehensive benefits, including: Career growth and development opportunities within a rapidly growing healthcare organization; Competitive hourly pay; Quarterly performance-based incentive opportunities; Medical, dental, and vision insurance; 401(k) with company match; Paid time off and paid sick leave; Paid company holidays.

About the Company

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation across America. We partner with leading Medicare Advantage, Medicaid, and provider organizations to deliver cost-effective, on-demand transportation intelligently — enhancing the member experience while improving access to care. Guided by our values — Take the Wheel, Set Your Course, Act with Integrity, and Lead with Compassion — we are proud to support millions of rides each year for underserved populations nationwide.

Salary: 18.00