Customer Service Responsible

Role Summary

Supervise the achievement and maintenance of quality levels and customer satisfaction.

Monitor the achievement of the KPIs defined for the service.

Define, plan, organize, prioritize tasks to guarantee the service.

Size the staff and planning of the department, control of attendance and schedules, breaks and vacations.

Workload control and quality control in customer service.

Reporting report. Analysis of results. Creation and implementation of improvement actions.

People management: appropriately communicate the company's strategies, as well as channel the needs of personnel. Promote the development of people and their training. Actively listen to their concerns and detect talented people to support them in their development. Encourage innovation and change when necessary. Follow the company's procedures and policies, values and principles and code of conduct and ensure compliance.

Collaborate in a coordinated manner with the rest of the Supply Chain department to achieve common objectives.

Collaborate with administrative and commercial areas to achieve common objectives of customer satisfaction.

Be the face and voice of the Client within the Company.

Training

University studies in areas of business administration or engineering, or equivalent experience.

Professional Experience

Minimum experience of 5 years in a similar position.

Requirements

• Advanced knowledge of SAP in QTC.
• English level C1. Spoken and written.
• Office automation. Domain package Office-Microsoft 365- Power BI
• Experience in using AI.
• Desirable experience in continuous process improvement.

Benefits

• Location: Alcobendas.
• Indefinite Contract.
• Competitive salary and bonus.
• Professional career.
• Reconciliation of personal and work life.

Sika offers equal opportunities and considers qualified candidates for employment without distinction as to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of it!

If you are interested in taking a leap in your professional career, apply for the position!

We offer competitive salaries, aligned with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on skills relevant to the position, educational background and/or training. We are committed to fair and equitable pay practices, in accordance with applicable laws and regulations.

About the Company

Sika Spain was founded in 1954 and is characterized by innovation, participating in the evolution of revolutionary systems and high technical performance. Thanks to the Technology Center we have continuous cooperation with universities and institutions that guarantee constant updating.

Sika is committed to creating sustainable value, through products, systems and solutions to create constant benefits, significantly reducing resource consumption and the impact associated with production processes. "More value - Less Impact" is the motto of Sika's sustainable strategy. With our work we reduce the impact and increase the usefulness of our solutions.