Customer Service Rep

Role Summary

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients.

• Greet and assist customers in a professional and friendly manner
• Handle customer inquiries, concerns, and complaints promptly and effectively
• Process transactions accurately, including cash and credit card payments
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Provide product information and assist customers in making informed decisions
• Manage multiple tasks simultaneously in a fast-paced setting
• Maintain up-to-date knowledge of company policies, products, and services
• Document customer interactions and update records in the company's database
• Identify and escalate complex issues to appropriate departments when necessary
• Contribute to a positive and supportive work atmosphere

Requirements

• Excellent customer service skills with a friendly and approachable demeanor
• Strong verbal and written communication abilities
• Basic math skills for handling transactions accurately
• Proficiency in using computers and relevant software applications
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a keen eye for accuracy
• Team player with a collaborative spirit
• Flexible and adaptable to changing work conditions and schedules
• Problem-solving skills to address customer concerns effectively
• Physical capability to stand for extended periods and lift up to 25 lbs. when required
• High school diploma or equivalent preferred (not required)
• Previous customer service experience is a plus
• Empathetic and patient when dealing with diverse customer personalities
• Willingness to learn and stay updated on company products and policies

Benefits

All your information will be kept confidential according to EEO guidelines.

About the Company

Welcome to Mile High Pizza Company doing business as Domino's ! Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400%! We can do that because we are a people first company. Our team drives our ability to create memorable customer experiences. Without a great team that is having fun, looking to excel, and wanting to win, we can't meet our customers' expectations. Due to our growth, we can give more opportunities to more team members, helping to create the next generation of leaders. Are you going to be part of that team?

Are you worried about the price of gas?

Don't be! We have company vehicles that you can drive!

Come join a great team , with flexible scheduling and fun , where you get to listen to your favorite podcast or music while you deliver great experiences to our customers. With our state-of-the-art, industry leading app, know what you need to take where, using your favorite map on your phone. This helps you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage paid nightly.

We will teach you everything you need to know, how to be a great Domino's Delivery person, how to assist customers in store, and how to make our great products. Take home tips and mileage nightly!