Customer Service Rep(09335)

Role Summary

As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Dynamic image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:

Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.

Enthusiastic customer greeting and positive personality – taking orders with a smile!

Operate, clean, and maintain all store facility and equipment.

Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.

Prepare product to Domino’s specifications and guidelines.

Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

Must be able to make correct monetary change.

Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Physical Requirements: (including, but not limited to the following)

Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.

Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.

You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.

Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Requirements

• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to think on your feet
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous customer service experience preferred
• Bilingual skills (English/Spanish) a plus

Benefits

All your information will be kept confidential according to EEO guidelines.

About the Company

Welcome to Mile High Pizza Company doing business as Domino's ! Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400%! We can do that because we are a people first company. Our team drives our ability to create memorable customer experiences. Without a great team that is having fun, looking to excel, and wanting to win, we can't meet our customers' expectations. Due to our growth, we can give more opportunities to more team members, helping to create the next generation of leaders. Are you going to be part of that team?

Are you worried about the price of gas?

Don't be! We have company vehicles that you can drive!

Come join a great team , with flexible scheduling and fun , where you get to listen to your favorite podcast or music while you deliver great experiences to our customers. With our state-of-the-art, industry leading app, know what you need to take where, using your favorite map on your phone. This helps you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage paid nightly.

We will teach you everything you need to know, how to be a great Domino's Delivery person, how to assist customers in store, and how to make our great products. Take home tips and mileage nightly!