Customer Service Rep (08948) Walnut Cove, NC 27052

Role Summary

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Walnut Cove, NC. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with empathy and efficiency.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Listen actively to customer inquiries, concerns, and feedback
• Provide accurate information about products, services, and company policies
• Resolve customer issues and complaints with patience and empathy
• Process orders, returns, and exchanges efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on company products, services, and policies to provide accurate information
• Contribute to a positive team environment by supporting colleagues and sharing best practices

Responsibilities

DRIVING SPECIFIC JOB DUTIES

• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

REQUIRES

• Valid driver's license with safe driving record meeting company standards.
• Access to an insured vehicle which can be used for delivery.

Requirements

• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to think on your feet
• Proficiency in basic computer software and customer service systems
• Ability to multi-task and manage time effectively in a fast-paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patience and ability to remain calm in challenging situations
• Positive attitude and enthusiasm for helping others
• Flexibility to work various shifts as needed

ESSENTIAL SKILLS

• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
• PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

Benefits

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

• Reaching is performed continuously; up, down and forward.
• Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

About the Company

Welcome to Mile High Pizza Company doing business as Domino's ! Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400%! We can do that because we are a people first company. Our team drives our ability to create memorable customer experiences. Without a great team that is having fun, looking to excel, and wanting to win, we can't meet our customers' expectations. Due to our growth, we can give more opportunities to more team members, helping to create the next generation of leaders. Are you going to be part of that team?

Are you worried about the price of gas?

Don't be! We have company vehicles that you can drive!

Come join a great team , with flexible scheduling and fun , where you get to listen to your favorite podcast or music while you deliver great experiences to our customers. With our state-of-the-art, industry leading app, know what you need to take where, using your favorite map on your phone. This helps you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage paid nightly.

We will teach you everything you need to know, how to be a great Domino's Delivery person, how to assist customers in store, and how to make our great products. Take home tips and mileage nightly!