Customer Service Rep(02123) 303 Credit Union Dr.

Role Summary

Join our team as a Customer Service Representative at our Isanti location, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and escalate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Participate in ongoing training to enhance customer service skills and product knowledge

Requirements

• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in using computers and customer service software
• Ability to multi-task and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to remain calm and professional in challenging situations
• Team player with a positive attitude
• Flexibility to work various shifts, including weekends and holidays as needed

Benefits

All your information will be kept confidential according to EEO guidelines.

About the Company

North Star Pizza is an expanding franchise, currently encompassing 27 locations, with significant growth potential. This trajectory offers employees unlimited opportunities for professional advancement within our organization