Customer Service & Outreach Representative (Part-Time)

Role Summary

This is a remote position.

We are looking for a proactive and adaptable Customer Service & Outreach Representative to support a growing healthcare-focused initiative.

This role combines customer interaction, outbound calling, lead qualification, and light sales support within a startup-style environment where processes are still being developed.

The ideal candidate should feel comfortable speaking with business owners and potential members, handling customer interactions professionally, and helping shape workflows and outreach strategies as the project grows.

This is an excellent opportunity for someone with customer service experience who is interested in developing sales and outreach skills in a growing healthcare initiative.

This role is best suited for candidates who are comfortable working in a fast-paced, growing environment with evolving schedules and responsibilities.

This is an independent contractor role (service-based agreement, no benefits) .

Responsibilities

• Customer Service & Outreach
• Conduct outbound calls to restaurants, bars, and hospitality businesses
• Introduce the healthcare membership program professionally
• Answer basic questions about the service and membership model
• Build rapport with business owners and decision-makers
• Assist in identifying potential member interest
• Help schedule follow-up calls or meetings when applicable
• Lead Management & Research
• Research businesses and identify decision-makers
• Gather and verify contact information
• Maintain organized lead and outreach records
• Update spreadsheets and internal tracking systems
• Document customer interactions and call outcomes
• Future Growth Responsibilities
• As the project evolves, the role may gradually include:
• Appointment setting
• Follow-up outreach campaigns
• Customer retention support
• Light sales responsibilities
• Assistance building outreach and commission processes
• Providing feedback on customer behavior and call effectiveness
• Work Environment & Tools
• Google Sheets / Excel
• Virtual phone systems (Google Voice, RingCentral, etc.)
• WhatsApp Business
• Secure remote workspace
• Schedule & Availability
• Part-time position (approximately 20–25 hours weekly)

Requirements

• Previous customer service experience required
• Some sales or outbound calling experience preferred
• Comfortable speaking confidently on the phone
• Strong communication and follow-up skills
• Adaptable and comfortable in startup-like environments
• Organized and detail-oriented
• Strong English communication skills

Benefits

• 550–650 USD/month, depending on the hours per month
• Productivity bonus of 50 USD (paid in local currency)
• Reliability bonus of 25 USD (paid in local currency)
• Consecutive reliability bonus of 25 USD (local currency)
• Competitive part-time base compensation
• Opportunity to help shape future commission structures
• Potential for long-term growth into a more sales-focused role

Estimated schedule

• Around 3: 00 PM / 4:00 PM to 9:00 PM / 10:00 PM EST
• Approximately 4–5 working days per week
• Saturday availability is required
• Candidates must be highly flexible with scheduling, as outreach hours may evolve depending on business needs, response rates, and campaign performance
• The schedule may continue adjusting during the initial phases of the project as the team identifies the most effective calling windows