Customer Service Representative (Job ID: KATBEN1)

Role Summary

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C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

JOB TITLE

Customer Service Representative

JOB ID

• KATBEN1
• INDUSTRY
• Supplier of Dinnerware / Chinaware

JOB STATUS

Full Time

TARGET START DATE

ASAP

We are seeking a reliable, customer-focused Virtual Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional support, managing order entries, and ensuring a seamless experience for our valued business clients.

The ideal candidate possesses a strong problem-solving mindset, exceptional English communication skills, high attention to detail, and the ability to multi-task in a fast-paced environment.

Responsibilities

Order Processing & Account Support

• Process daily sales order entries, changes, and returns accurately in accordance with company policies and procedures.
• Provide appropriate information regarding product availability, specifications, pricing, and order status.
• Work closely with the Credit Department to resolve disputed credit items and billing questions.
• Partner with internal sales and management teams to meet customer expectations and remain updated on new products, policies, and services.

Customer Communication & Support

• Handle incoming customer service calls and queries in a warm, professional, and friendly manner.
• Actively listen to customer needs, address concerns with patience, and provide effective solutions.
• Listen to, document, and help resolve conflicts or complex client inquiries promptly.
• Identify and document recurring queries or patterns that may indicate larger product/service issues for management review.
• Qualifications & Skills

Experience & Background

• Education: High School Diploma required; Bachelor’s degree is a plus.
• Experience: 3–5 years of customer service experience preferred (prior experience with corporate phone systems is a strong asset).
• Software: Proficiency in Microsoft Office Suite; experience with major ERP systems and 3PL software is highly desirable.

Skills & Competencies

• Language: Fluent English communication skills (written and spoken) are required.
• Bonus Language Skills: Fluency in Spanish, Cantonese, or Mandarin is an added advantage.
• Exceptional phone etiquette, patience, and composure when handling irate or confused customers.
• Strong organizational, workload management, and multi-tasking abilities.

Work Environment & Technical Requirements

• Work Setup: Must have a reliable desktop computer or laptop capable of handling daily operations.
• Connectivity: A stable, high-speed internet connection with a dedicated, quiet home workspace.
• Schedule: Must be willing to work U.S. Pacific Time (PT) business hours and observe U.S. public holidays. Training and tutorials will be provided upon hire.

Holidays: Follows U.S. Calendar & Public Holidays

• The employee will be expected to follow the company's Employee Handbook and all applicable company policies and procedures.
• Monday to Friday, 6:00am to 3:00pm (PST) (42.5 hours per week)

About the Company

About the Client

Our client is a premier chinaware import and wholesale company based in California. As one of the leading chinaware providers in the United States, we serve world-famous cruise lines, upscale restaurants, hotels, casinos, and healthcare facilities. Our products are renowned across the industry for outstanding quality, first-class innovation, cutting-edge design, and exceptional value.