Customer Service Representative (4595)-2600 Bridge Avenue

Role Summary

We are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update customer records in the CRM system
• Identify and escalate priority issues when necessary
• Provide feedback to management on recurring customer issues or concerns
• Participate in ongoing training to enhance customer service skills and product knowledge
• Contribute by making food with the shift runner or manager

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM software and basic computer skills
• Ability to remain calm and professional in high-pressure situations
• Excellent listening skills and ability to empathize with customers
• Flexibility to work in a fast-paced, dynamic environment
• Strong time management and multitasking abilities
• Positive attitude and commitment to delivering exceptional customer service

Benefits

MUST HAVE EXPERIENCE WITH DOMINOS OR AT A PIZZERIA

About the Company

Welcome to Mile High Pizza Company doing business as Domino's ! Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400%! We can do that because we are a people first company. Our team drives our ability to create memorable customer experiences. Without a great team that is having fun, looking to excel, and wanting to win, we can't meet our customers' expectations. Due to our growth, we can give more opportunities to more team members, helping to create the next generation of leaders. Are you going to be part of that team?

Are you worried about the price of gas?

Don't be! We have company vehicles that you can drive!

Come join a great team , with flexible scheduling and fun , where you get to listen to your favorite podcast or music while you deliver great experiences to our customers. With our state-of-the-art, industry leading app, know what you need to take where, using your favorite map on your phone. This helps you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage paid nightly.

We will teach you everything you need to know, how to be a great Domino's Delivery person, how to assist customers in store, and how to make our great products. Take home tips and mileage nightly!